REFUND & SERVICE POLICY
Refund, Cancellation & Replacement Policy
Memory Seal is a personalized digital service delivered online. This policy explains when an order may be cancelled, when service recovery or replacement is used, and the limited situations in which a monetary refund may be approved.
1. Unpaid orders
If payment has not been completed, an eligible order may be cancelled from the Order Summary where the interface permits. A cancelled unpaid order cannot later be paid or activated.
2. Paid personalized orders
Because each paid Memory Seal is a personalized digital service prepared for a specific order and recipient, paid orders do not have a normal customer-facing change-of-mind cancellation or refund option. Once payment is completed, support reviews exceptional issues individually under this policy.
3. Service-side issue and replacement
If Memory Seal confirms a service-side problem that can reasonably be corrected, the preferred recovery may be correction, recreation, rescheduling before expiry where applicable, or a one-time replacement coupon so the customer can place a replacement order without paying again. Expired Seals are not reactivated. The exact recovery method depends on the order and issue.
4. When a monetary refund may be considered
A monetary refund may be considered where Memory Seal confirms a duplicate charge, an incorrect additional debit, a payment captured for an order that Memory Seal is unable to deliver, a payment-processing error requiring reversal, or another refund that is required under applicable law. Approval depends on verification of the order and payment records.
5. Situations not automatically eligible for refund
A refund is not automatically due for a change of mind after payment, incorrect or incomplete customer-provided information, customer delay in providing required content, dissatisfaction that does not result from a confirmed failure to provide the purchased service, or loss of access caused by sharing the private link/QR outside the intended recipient group. These cases may still be reviewed for reasonable service recovery where appropriate.
6. Duplicate, failed or unusual payment cases
If you believe the same order was charged more than once, a payment shows as failed while your bank shows a debit, or you see an unexpected payment, contact support with the Order ID and payment reference. Some failed or pending debits may be reversed automatically by the bank or payment provider. Memory Seal will compare the request with gateway and order records before taking action.
7. How to request review
Submit a request through the Contact & Support page or email support@memoryseal.co.in. Include your name, Order ID, registered email/phone, payment reference, date and a clear description of the issue. Never send card PINs, CVVs, UPI PINs, OTPs or banking passwords.
8. Review and refund timeline
We aim to review a complete refund or payment-dispute request within 5 business days. If a monetary refund is approved, Memory Seal will normally initiate it to the original payment method within 5 business days after approval. The bank or payment provider may require additional processing time, and the final credit can typically take a further 5–10 business days depending on the payment method and financial institution.
9. Refund method
Approved monetary refunds are returned through the original payment method or the payment provider's permitted reversal/refund route. Memory Seal will not request a customer's card PIN, CVV, UPI PIN, OTP or banking password to process a refund.
10. Contact
Support email: support@memoryseal.co.in. Support phone: +91 99407 36708. Business address: 14/15, Papanna Nagar, Kongu Main Road, Tirupur, Tamil Nadu – 641607, India.